IndyIT Service Catalog

Setup of new Windows, macOS, or Linux workstations or servers including OS installation, standard configurations, and enrollment in RMM

Enrollment and configuration of iOS and Android devices, including MDM setup and standard app deployment.

Registration and initial setup of devices in RMM for ongoing monitoring.

Monitor warranty status for managed devices.

Plan hardware refreshes based on age, performance, or failure risk.

Ongoing RMM-based monitoring of device performance.

Managed updates via RMM to ensure devices remain secure and up-to-date.

RMM-generated reports on device health metrics.

Remote diagnosis and resolution of software and minor device issues.

Installation, configuration, and troubleshooting of printers, scanners, and other peripherals.

Secure decommissioning of devices managed while under service. Devices already decommissioned by the client or a previous provider are excluded; additional work is billed T&M.

Ensure your domain is properly configured for email delivery.

Provision new mailboxes

Assign and manage mailbox access rights for all users.

Create and manage shared mailboxes for teams.

Setup and manage email distribution lists.

Configure forwarding and redirect rules.

Implement retention policies for compliance requirements.

Setup archiving and journaling to support compliance needs.

Configure protection and monitor alerts continuously.

Safeguard against phishing attacks targeting users.

Ensure email authentication standards are properly configured.

Ongoing monitoring and response for quarantined messages or email incidents.

Provision Teams environment and channels for users.

Ongoing enforcement of Teams usage and security policies.

Setup sites, libraries, and user storage for all managed users.

Setup sites, libraries, user storage, and manage permissions for all managed users

Restore lost or deleted files within the retention period unless otherwise stated in backup policies.

Provision and configure new cloud environments (Azure, AWS, etc.).

Apply security baselines and recommended configurations.

Catalog all cloud resources, including VMs, storage, and SaaS services.

Review usage, recommend rightsizing and cost savings.

Deploy VMs with OS, standard configurations, and security settings.

Create storage accounts and manage access

Provision or remove access for cloud applications.

Track and assign software licenses.

Deploy physical servers including cabling, power, and basic configuration.

Work with facilities for space, power, cooling, and environmental requirements.

Install and configure power continuity and environmental sensors.

Hardware lifecycle planning

Deploy and configure core and edge networking devices.

Deploy perimeter and internal firewalls with initial rules.

Design and implement logical network separation.

Install and configure wireless networks with SSID and security settings.

Configure secure remote access for users and branch sites.

Deploy networking and compute infrastructure at branch or remote locations.

Review and adjust rules as needed.

Apply updates to maintain security and stability.

Monitor intrusion detection and prevention alerts.

Track performance and availability.

Ensure segmentation remains aligned with policy.

Monitor traffic patterns and performance metrics.

Ensure availability and performance of wireless networks.

Monitor guest access and performance.

Ensure secure remote access and resolve connection issues.

Maintain up-to-date network diagrams and configuration records.

Act as liaison for network connectivity issues with Internet providers.

Ensure branch and remote sites remain online and performing.

Deploy and configure endpoint protection and detection tools.

Maintain and update security policies for endpoints.

Continuously monitor and respond to alerts.

Contain threats and collect evidence for investigation.

Ensure compliance with data retention policies.

Respond to critical alerts and escalate as needed.

Monitor unusual activity patterns across users and systems.

Prevent known threats from affecting systems.

Identify and remediate compromised accounts.

Detect and contain infections before they spread.

Document and review incidents to improve security posture.

Develop and maintain security policies across endpoints, cloud, and networks.

Ensure security principles are applied consistently.

Integrate external threat data to improve detection and response.

Setup and configuration of backups for supported workstations and laptops.

Ongoing monitoring of backup activity to ensure backups are running successfully.

Assistance with restoring files or systems from available backups.

Configuration of backups for on-premises and cloud-based servers.

Continuous monitoring of server backup jobs and alerting on failures.

Assistance with restoring server data or systems from backups.

Configuration of backups for cloud workloads and services.

Backup of supported Software-as-a-Service platforms.

Assistance with restoring data from cloud and SaaS backups.

Configuration and management of backup retention policies.

Ensure backups are encrypted where supported by the backup platform.

Periodic verification that backups are usable and recoverable.

Development of recovery procedures for critical systems.

Documentation of recovery processes and responsibilities.

Periodic testing of recovery procedures to validate readiness.

Assist clients during audits by coordinating technical responses and system access.

Gather and provide technical evidence requested by auditors.

Generate technical reports to support audit and compliance activities.

Perform technical configuration and remediation tasks required to support compliance efforts

Implement security and IT controls as requested by audit or compliance requirements.

Enforce technical policies through tooling where applicable.

Deliver scheduled security awareness programs to users.

Provide onboarding security training for new employees.

Focused security guidance and awareness for leadership and key stakeholders.

Educate users on proper use of IT resources and policies.

Deploy controlled phishing simulations to test user awareness.

Track and report results from simulations to highlight improvement areas.

Monitor training completion and progress.

Strategic IT guidance tailored to the organization’s goals.

Develop multi-year plans for technology adoption, refreshes, and improvements.

Support in preparing IT budgets, cost projections, and financial planning.

Guidance on hardware, software, and technology lifecycle management.

Recommendations for hardware replacement and upgrades.

Guidance on standardizing software applications and platforms.

Help select IT vendors and evaluate solutions.

Review IT-related contracts and agreements.

Meet regularly to review IT performance, projects, and strategic goals.

Track and report on technology and operational metrics to inform decisions.

Support requests via approved communication channels.

Diagnose and resolve technical issues impacting users and systems.

Assistance with day-to-day technology usage and common issues.

Escalation of complex issues as required.

Coordinate technical changes to reduce service disruption.

Identify recurring issues and implement corrective actions.

Analyze underlying causes of incidents and recommend improvements.

Schedule maintenance activities as needed.

Unlimited support during defined business hours.

Available as defined in the scope of work or service agreement.

Create and maintain records of IT systems, processes, and configurations.

Keep documentation up-to-date with system changes, upgrades, and new deployments.

Track IT assets from acquisition through retirement.

Secure storage and management of shared passwords and credentials.

Facilitate secure access to necessary accounts among authorized personnel.

Maintain and update records for IT vendors and service providers.

Develop SOPs for recurring IT processes and tasks.

Ensure adherence to documented procedures where applicable.

Physical deployment of new servers and related hardware.

Rack and cable servers in data center or server room environments.

Work with data center staff or third parties for hardware deployment, maintenance, or upgrades.

Monitor uninterruptible power supplies to ensure availability.

Track temperature, humidity, and other environmental factors impacting IT infrastructure.

Assist with badge systems, access configuration, and related technology.

Maintain and configure IP camera systems as part of IT infrastructure.

Support electronic badge access systems, integration, and management.

Summarize the status, performance, and availability of IT systems.

Track and report on the usage and efficiency of IT assets.

Analyze IT spending and provide recommendations for cost efficiency.

Summarize the state of endpoint, network, and cloud security.

Provide technical evidence and summaries to support regulatory or audit requirements.

High-level, visual reporting for leadership to review IT performance and risk posture.